Free Online Training Now Available

Developed by the Ageing and Disability Commission (ADC), this training program is called the 5 steps to detecting and responding to abuse, neglect and exploitation. It is designed to increase confidence in detecting and responding to abuse, neglect and exploitation of an older person or adult with disability within the home or community.

Module one has been designed for frontline staff, volunteers and anyone else providing services or assistance to older people or adults with disability. This module can be accessed here and can be used across multiple devices. For more information and support, one-hour inductions are also being offered on:

• Thursday 3rd September 10am-11am via Zoom
• Thursday 3rd September 2pm-3pm via Microsoft Teams
• Friday 4th September 10am-11am via Zoom

Register your interest by contacting Renee Kastanias at Spaces are limited to 20 per session and restricted to one representative from each organisation.

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Coronavirus (COVID-19) National Aged Care Emergency Response Briefing Packs

The Coronavirus (COVID-19) National Aged Care Emergency Response Briefing Pack for providers provides information for aged care services who agree to redeploy staff to aged care facilities affected by COVID-19, as part of the National Aged Care Emergency Response Program.

National Aged Care Emergency Response Briefing Pack – Aged Care Providers 

COVID-19 National Aged Care Emergency Response briefing pack for workers pack provides information for aged care workers who redeploy to aged care facilities affected by COVID-19, as part of the National Aged Care Emergency Response Program.

National Aged Care Emergency Response Briefing Pack – Aged Care Workers 

COVID-19 Infection Prevention and Control: Guidance for Home Visits

The Clinical Excellence Commission has developed a document with advice to healthcare and non-government organisation (NGO) providers on how to enter home settings to deliver care, assessment, treatment or support to their clients.

The document is available here. For more information, contact Jodi Livesley at

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Grant Opportunity: Support for Aged Care Workers in COVID-19

This grant opportunity is for eligible providers to minimise the risk of infection to aged care workers, residents and other service users. Closing date is 31 May 2021 at 2pm.

For more information, or contact the Health Grants team on (02) 6289 5600, email

NSW Health COVID-19 Resources

NSW Health have developed COVID-19 resources on a range of topics, including how to wear a face mask and what to expect from testing. The videos are available in Auslan, and the written materials are available in many languages including (but not limited to) Arabic, Chinese, Farsi, Punjabi, Tagalog and Turkish. The links are below:

• COVID-19 fact sheets, brochures, etc


Auslan version

PPE, hygiene, and other information

Wearing a face mask

Some of these resources are still being translated and will be shared when available.

Global Centre for Modern Ageing (GCMA) launch online COVID-19 portal for older people

This online tool is designed as an easy access online resource for older Australians to be able to find reliable and relevant information about COVID-19. The portal has five categories – food and nutrition, health and wellbeing, physical activity, social connection, and work and learning. It is also intended for intergenerational use.

To access the portal, visit the GCMA website here.

Coronavirus (COVID-19) Living well in the COVID-19 pandemic

This tool provides information to help people to make COVIDSafe decisions about work, transport, and social activities during the COVID-19 pandemic. Information such as guidance on staying COVIDsafe, related risks, personal responsibility in terms of managing these risks, activities and settings, and work and volunteer settings.

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Expressions of Interest: 1000 Voices to End Loneliness

Ending Loneliness Together is a national network of organisations whose aim it is to address loneliness in Australia through an evidence-based approach. They are calling for people who have experienced or are experiencing loneliness and are looking for 1000 Australians to share their personal story of loneliness through Humans of New York style interviews for publication. By sharing your story, you will be helping to acknowledge the feelings and experiences of others.

If you or someone else are interested, contact Tess Newton-Palmer at

Visit the Website

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National Coronavirus Helpline

Call 1800 020 080 to receive information and answer questions regarding COVID-19 or the COVIDsafe app. This line is open 24 hours a day, seven days a week. For translating or interpreting services, call 131 450.

Meals on Wheels NSW Mask-Making Initiative

Meals on Wheels NSW are looking for people to help sew masks for their 35,000 volunteers across NSW. If you or someone you know has a sewing machine, get sewing! Instructions and a mask information sheet are available here, along with information on the various ways to support this initiative, even if you don’t have access to a sewing machine.

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My Aged Care consumer resources

The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.

These resources include new case study videos for:

  • people who speak other languages
  • Aboriginal and Torres Strait Islander people.
  • You can view or download all of these resources from the My Aged Care website.

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Directory of Western Sydney Services for Commonwealth Home Support Program

The updated Directory of Western Sydney Services for Commonwealth Home Support Program is now available.
Please contact Sora Machida, Multicultural Access Project Officer
Ph: 8838 2173

Free guide: Adding value to governance in aged care

The Governance Institute of Australia has refreshed their free guide, ‘Adding value to governance in aged care’ to help providers manage their governance responsibilities.

The free guide addresses a broad range of issues including:

  • the role of governance and a director
  • the unique challenges facing the sector
  • factors to consider before taking a board position
  • issues the board should consider when appointing a new member
  • the relationship between the board and management
  • risk management
  • interaction with stakeholders.

Download the Guide

Western Sydney Community Forum Tailored Services

Tailored solutions: We work one-on-one with community-focused agencies and groups, providing tailored solutions to assist in tackling specific priorities – whether it’s about service delivery or your business operations. Our qualified team has a wide range of multidisciplinary experience, enabling us to match you with the right person for the job.

Customised training: WSCF has a long history of providing industry development opportunities. We understand the human services industry that you work in and we have designed specific training programs to meet those specific needs. Training can be customised and delivered at a venue of your choosing.

What we Offer
Our team can deliver training customised to your situation, including but not limited to:

  • Governance
  • Marketing and branding
  • Leadership
  • Tender writing
  • Measurement and evaluation

In-house facilitation
Our experienced facilitators draw on proven approaches to achieve results. Some areas of speciality include:

  • Visioning and value-based sessions
  • Strategic and business planning
  • Design thinking workshops to build new ideas
  • Project planning and development
  • Complex negotiations, mergers and partnerships
  • Review and evaluation sessions
  • Public or community meetings

Contact us 
Tell us where a facilitated outcome might assist you. We can customise our approach to suit your needs. We also offer design services, for your reports, flyers, publications.

WSCF members are entitled to subsidised services

Contact us now to discuss your needs