This Guide provides an introduction to assist NDIS service providers understand their obligations under Australia’s competition and consumer protection laws.
The Governance Institute of Australia has developed a free guide for Directors
In early 2017, Home Care Today released two fact sheets to assist Home Care Package providers meet the needs of CALD Consumers.
In 2016, the National Disability Insurance Agency released a toolkit to help organisations get ready for Information, Linkages and Capacity Building (ILC)
The Department of Industry, Innovation and Science has released a range of tools including templates and guides
Updated in May 2016 to ensure consistency with current legislation and policy, these Guidelines outline how the complaints management framework works and the procedures that are followed by the Aged Care Complaints Commissioner when receiving and resolving a complaint.
This guide, developed by the Aged Care Complaints Commissioner, helps organisations to ensure their complaints handling processes are effective and resolution-focussed and that they contribute to continuous improvement within the organisation.
Developed by ADHC in partnership with NGOs during 2015/16 this toolkit helps organisations know how to calculate the cost of services per unit (e.g. per hour), and price them accordingly.
This recent addition to the Home Care Today website includes a video and booklet to inform board members of the governance implications for changes to Packages to be implemented from February 2017.
Within the context of the Home Care Standards, this resource provides a good understanding of the range of linguistic and cultural skills that bilingual/bicultural workers can offer