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Complaints Resolution

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AgeingComplaints ResolutionUseful Tools & Links
Updated in May 2016 to ensure consistency with current legislation and policy, these Guidelines outline how the complaints management framework works and the procedures that are followed by the Aged Care Complaints Commissioner when receiving and resolving a complaint.
Western Sydney Community Forum logo
AgeingComplaints ResolutionUseful Tools & Links
This guide, developed by the Aged Care Complaints Commissioner, helps organisations to ensure their complaints handling processes are effective and resolution-focussed and that they contribute to continuous improvement within the organisation.

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