Updated in May 2016 to ensure consistency with current legislation and policy, these Guidelines outline how the complaints management framework works and the procedures that are followed by the Aged Care Complaints Commissioner when receiving and resolving a complaint.
This guide, developed by the Aged Care Complaints Commissioner, helps organisations to ensure their complaints handling processes are effective and resolution-focussed and that they contribute to continuous improvement within the organisation.
This covers all things NDIS, including NDIA registration, funding variations, FAQs for Service Providers, Service Provider Guide, etc.
For a quick look at the latest from the Department, check here. You can also subscribe to receive email updates.
Since 2015, the Department of Health/Social Services have been using Webinars as a major tool for updating the sector on reforms.
Training resources, portal guides, eLearning modules.
User guides, quick reference guides, videos.
This toolkit, released in June 2016 by the NSW Elder Abuse Helpline and Resource Unit, supports a consistent approach to identifying, responding and preventing the abuse of older people. Each of the 5 steps has practical information and tools which guide staff from elder abuse identification through to response.
Below are some highlights from the Round 3 - NDIS Provider Forum held at Penrith and other forums held in July and August 2016, particularly focusing on information relevant to Community Care Supports Program (CCSP) providers.
WSCF developed a video resource to assist aged care providers, particularly those funded under the Commonwealth Home Support Program (CHSP), in unpacking proposed reforms.
The Aged Care Sector Committee released the aged care “Aged Care Roadmap” in April 2016, to provide advice on future directions for aged care. The Roadmap’s aim is to generate discussion across