Useful Tools & Links

Found 56 Results
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The Department of Industry, Innovation and Science

The Department of Industry, Innovation and Science has released a range of tools including templates and guides

March 29, 2017


Guidelines for the Aged Care Complaints Commissioner

Updated in May 2016 to ensure consistency with current legislation and policy, these Guidelines outline how the complaints management framework works and the procedures that are followed by the Aged Care Complaints Commissioner when receiving and resolving a complaint.

October 13, 2016


Better Practice Guide to Complaints Handling in Aged Care (2016)

This guide, developed by the Aged Care Complaints Commissioner, helps organisations to ensure their complaints handling processes are effective and resolution-focussed and that they contribute to continuous improvement within the organisation.

October 13, 2016


Unit Costing Toolkit

Developed by ADHC in partnership with NGOs during 2015/16 this toolkit helps organisations know how to calculate the cost of services per unit (e.g. per hour), and price them accordingly.

October 13, 2016


Changes to Home Care Packages: Implications for Governance

This recent addition to the Home Care Today website includes a video and booklet to inform board members of the governance implications for changes to Packages to be implemented from February 2017.

October 13, 2016


Making a Difference: Language and Culture in the Home Care Standards

Within the context of the Home Care Standards, this resource provides a good understanding of the range of linguistic and cultural skills that bilingual/bicultural workers can offer

October 13, 2016


Home Care Standards Accreditation against the NSW Disability Service Standards

This FACS guide is particularly relevant to Community Care Supports Program services who are required to undertake third party verification within their current ADHC funding contract.

October 13, 2016


Valuing People, Online Self-Assessment Tool

This tool, developed by Alzheimers Australia, supports organisations as they transition to the consumer directed care model and is particularly relevant given that dementia is recognised as a core component of all Commonwealth Home Support Program services.

October 13, 2016


Flowchart for Transition to CDC

This tool provides a ‘quick look’ at the major elements for implementing Consumer Directed Care (CDC), based on presentations at a Western Sydney Community Care Managers Forum held earlier last year – developed by Dr Lee Chin in collaboration with Western Sydney Community Forum.

October 13, 2016


NDIS resources for NSW providers

This covers all things NDIS, including NDIA registration, funding variations, FAQs for Service Providers, Service Provider Guide, etc.

October 13, 2016


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