The Department of Industry, Innovation and Science has released a range of tools including templates and guides
Updated in May 2016 to ensure consistency with current legislation and policy, these Guidelines outline how the complaints management framework works and the procedures that are followed by the Aged Care Complaints Commissioner when receiving and resolving a complaint.
This guide, developed by the Aged Care Complaints Commissioner, helps organisations to ensure their complaints handling processes are effective and resolution-focussed and that they contribute to continuous improvement within the organisation.
Developed by ADHC in partnership with NGOs during 2015/16 this toolkit helps organisations know how to calculate the cost of services per unit (e.g. per hour), and price them accordingly.
This recent addition to the Home Care Today website includes a video and booklet to inform board members of the governance implications for changes to Packages to be implemented from February 2017.
Within the context of the Home Care Standards, this resource provides a good understanding of the range of linguistic and cultural skills that bilingual/bicultural workers can offer
This FACS guide is particularly relevant to Community Care Supports Program services who are required to undertake third party verification within their current ADHC funding contract.
This tool, developed by Alzheimers Australia, supports organisations as they transition to the consumer directed care model and is particularly relevant given that dementia is recognised as a core component of all Commonwealth Home Support Program services.
This tool provides a ‘quick look’ at the major elements for implementing Consumer Directed Care (CDC), based on presentations at a Western Sydney Community Care Managers Forum held earlier last year - developed by Dr Lee Chin in collaboration with Western Sydney Community Forum.
This covers all things NDIS, including NDIA registration, funding variations, FAQs for Service Providers, Service Provider Guide, etc.