Welcome to WSCF

This two-day experiential program has been developed by the Ariel Group to provide participants with the skills and tools to become authentic leaders.

This session has been postponed.

Facilitator: Johanna de Ruyter
Date & Time: TBA July 9:30am – 4:30pm (Please register by 15th July 2010)
Venue: WSCF, Level 4, 146 Marsden St, Parramatta
Cost: Member - $70, Non Member - $150

Motivate teams, build relationships, and harness leadership presence for breakthrough results. Great leadership is built on more than technical competence, knowledge, and drive. Great leaders have developed something more: the ability to connect authentically with the thoughts and feelings of others in order to motivate and inspire them toward a desired outcome. They have developed Leadership Presence. While it may seem that all great leaders were born with an innate charisma and ability to inspire those around them, in fact, leadership presence is a set of skills, both internal and external, that virtually anyone can develop and improve.

The Ariel Group developed Leading with Presence to create the kinds of leaders that people want to work for and clients want to do business with. A two-day, experiential program based on our model for Leadership Presence, Leading with Presence provides participants with the skills and tools to become authentic leaders.

Whether presenting to large groups, facilitating team meetings, or delivering messages one-on-one, effective leaders know they have to connect with individuals on both a rational and an emotional level. Participants in Leading with Presence learn how to make those connections by practicing theater-based techniques that will help them build credibility, establish personal connections, and communicate messages that stick. Exercises, skill practice, and one-on-one coaching help them develop and hone their skills while they explore their own unique personal histories to create and strengthen their individual styles. They leave knowing who they are, what their natural style is, and how they can harness their presence to support organisational leadership effectiveness. The impact is seen back on the job as they communicate effectively, collaborate productively with diverse groups, and build lasting, trust-based relationships with clients and colleagues.

Learning Objectives

• After completing Leading with Presence, participants will be able to:
• Improvise and think on their feet with poise and confidence
• Deliver messages using impactful vocal variety and body language
• Act and speak flexibly and in the moment
• Reflect on “crucible moments” that made them the leaders they are
• Understand their own story and develop their own communication style
• Sharpen listening and observation skills to project empathy
• Use storytelling and metaphor to make strategy more succinct, compelling, and engaging

Participants
Leading with Presence is designed for leaders who manage, influence, or advise others daily. It will benefit any leader who provides advice or has influence over others, including direct reports, those at a higher level, and other internal or external clients.

Delivery
Leading with Presence is a two-day course that includes a pre-program assignment, in-classroom exercises, skill practice, and one-on-one coaching. The program is based on The Ariel Group’s proven theater-based learning methodology which draws on the same theater exercises that performers use to create a more compelling presence, build relationships with people and audiences, and convey their messages more vividly and personally. Our facilitator brings a unique combination of theater, business, and education expertise to the classroom, providing an engaging experience and supportive learning environment for trying out new skills and stretching beyond typical comfort zones.

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Drawing on business marketing principles, this workshop will teach you how to adapt these principles to a community services framework, and give you basic skills in marketing and promotion.

Facilitator: Leah Webber
Date & Time: TUES 7 September 9:30am – 12:30pm (Please Register by 24th August 2010)
Venue: Sector Connect, 351 Welling Drive, Mt Annan
Cost: Member - $25, Non Member - $50

Have you ever wondered how to market your service? Youth workers are such passionate, dedicated people with fantastic programs and services to offer young people, but it’s not often they get the chance to learn the skills to market their service effectively. Well, now is your chance.

Drawing on business marketing principles, this workshop will teach you how to adapt these principles to a community services framework, and give you basic skills in marketing and promotion.

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The training is specifically targeted for community workers in Western Sydney and covers topics such as power relations, identifying the best issues to campaign on, developing a campaign strategy, government structure; and interaction with government and the community.

Facilitator: Kerry Nettle
Date & Time:THUR 23 September 9.30am - 4.30pm (Please register by 9th September 2010)
Venue: The Quarterdeck Function & Conference Centre, Penrith Swimming Pool, Station Street, Penrith
Cost: Members - $35, Non Members - $75

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This session will give you the opportunity to understand the basic concepts of population and performance accountability, to discover how to conduct a RBA assessment process, and to see how Management Committees can benefit from understanding RBA.

Facilitator: Miguel Ferrero
Date & Time: THUR 23 September 5:30pm - 7:00pm (Please Register by 9th September 2010)
Venue: WSCF, Level 4, 146 Marsden St, Parramatta
Cost: Member - $10, Non Member - $10

Is your organization currently using Result Based Accountability framework? Is your agency providing written reports to funding bodies using RBA? Do you need to find out more about what is RBA?

This session will give you the opportunity to understand the basic concept of Population and Performance accountability, how to conduct a RBA box exercise and how Management Committees can benefit from this process.

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This information session will provide participants with opportunities to understand the difference between Governance and Management, roles and responsibilities of MC and the role of the executive committee.

Facilitator: Miguel Ferrero
Date & Time: TUES 12 October 5:30pm – 7:00pm (Please Register by 28th September 2010)
Venue: Western Sydney Community Forum, Level 4, 146 Marsden St, Parramatta
Cost: Member - $10, Non Member - $10

Have you recently joined a Board or a Management Committee? Do you want to know more about your roles and responsibilities? This session will provide information on these issues, especially if you do not have much previous knowledge and experience with Management Committees.

At the information session participants will have the opportunity to:

• Understand the difference between governance and management
• Find out more about the basic roles of Chairperson, Vice-chairperson, Secretary and Treasurer
• Find out more about subcommittees and roles of Management Committee members

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In this one day course participants will come to understand culture as something that is all around us. It cannot be avoided but understanding cultural diversity can be harnessed to provide better services and practice.

Facilitator: Maria Katrivesis - MDAA
Date & Time: THUR 14 October 9:30am – 4:30pm (Please Register by 30th September 2010)
Venue: Western Sydney Community Forum, Level 4, 146 Marsden St, Parramatta
Cost: Member - $35, Non Member - $75

Learning Outcomes
Participants will be able to demonstrate:

• Respect for and inclusion of culturally diverse people in all work practices
• Effective communication with culturally diverse persons
• Use of effective strategies to eliminate discrimination and bias in the workplace

Target Group
People who want to work more effectively with consumers and co-workers from a non-English speaking background (NESB).

Pathway – Statement of Attainment for"CHCC405A Work effectively with culturally diverse clients and co-workers"

Assessment
Participants wanting to obtain a Statement of Attainment for "CHCC405A Work effectively with culturally diverse clients and co-workers" must complete all assessments. Some assessments will take place during the training course. In addition, participants must undertake a further assessment, to be completed within 2 weeks of the training.

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This session will explore in more detail the role of a treasurer, financial planning, recording systems, financial monitoring and accountability.

Facilitator: Miguel Ferrero
Date & Time: THUR 28 October 5:30pm – 7:00pm (Please Register by 14th October 2010)
Venue: Western Sydney Community Forum, Level 4, 146 Marsden St, Parramatta
Cost: Member - $10, Non Member - $10

If you have already attended the session on “Role and Responsibilities of Management Committee members”, this session will help you expand your knowledge on financial responsibilities of management committee members.

This session will explore in more details issues on Treasurer’s role, financial planning, recording systems, financial monitoring and accountability.

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This session will provide you with an understanding of the basic components of a submission application and the steps you need to take before writing the application.

Facilitator: Miguel Ferrero
Date & Time: THUR 11 November 9:30am – 12:30pm (Please Register by 28th October 2010)
Venue: WSCF, Level 4, 146 Marsden St, Parramatta
Cost: Member - $25, Non Member - $50

This session will give you the opportunity to understand the basic components of a submission application, the steps you need to take before writing the application. The second part of the session is practical. Participants will require to bring a project idea and to produce a written document at the end of the session.

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This day will give workers a set of strategies and skills to manage people who are demanding, aggressive, inappropriate, bad-mannered, offensive or threatening and still deliver a high quality service over the phone or in person.

Facilitator: Mark McPherson
Date & Time: TUES 16 November 9:30am – 4:30pm (Please Register by 2nd November 2010)
Venue: The Macarthur Sustainable Living Centre, 1 Mount Annan Drive, Mount Annan
Cost: Member - $35, Non Member - $75

This program is dedicated to helping you develop a set of personalised principles, strategies and skills to both handle, and cope with, people who are difficult. When you don’t handle difficult people appropriately, effectively and efficiently, first time every time, everyone suffers and so too does the organisation as a whole.

The content and process will reflect your particular needs and will in general cover: the 8 categories and 28 types of difficult people and three things they all have in common.

Real Life Scenarios - real scenarios from your own experiences (we will concentrate on how to handle these specific situations); developing a zero tolerance mindset; going from being a victim and a volunteer to being a virtuous victor.

We will cover the nine competencies of dealing with difficult people and;

• how to help people do their best and help prevent difficult behaviour from occurring;
• how to proclaim standards, policies and rules so there’s no misunderstanding;
• how to allow for the complexity of interpersonal communication;
• how to cater for both similarities and differences in how people think, feel and do; psychological processes and why they matter;
• how to state the facts of any interaction clearly, succinctly and objectively;
• identifying transgressions and violations of standards and how to state them clearly;
• being clear about short and long-term goals for interacting with a difficult person;
• the honourable/dishonourable v 'upfrontness' framework for describing and analysing communication styles and behaviour;
• your options for dealing with difficult people and why each is useful in different circumstances; how to document interactions for public scrutiny;
• how to manage, and make use of, external influences;
• how to be impeccable and communicate with R.E.A.L. F.L.A.I.R.;
• how to provide help and direction to specific types of difficult people and how to negotiate with them for a positive outcome;
• how to state your case clearly, objectively and succinctly;
• how to use scripts such as I.T.W.Y.M.?, F.E.W. AND F.E.W.E.R.;
• what to say and what not to say when you need to take a break;
• how to help your mind and your body help you do the best you can;
• how to de-stress safely;
• how to debrief without 'mouthing off';
• how to combine the verbal, vocal and visual codes of communication in your deliavery for maximum effect;
• how to get good by practising in a simulated real-world environment using Agent Provocateur Role-Plays so you can deliver personalised strategies in the real world where it counts;
• how to adapt different strategies when communicating face-to-face, by email and by phone; how to work with people who have specific communication problems.

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This information session will provide an overview of the HACC Program for new workers and could be a refresher for old-timers. Participant will be presented with information relating to the history, aims and the scope of the HACC Program as well as new strategies in community care followed by discussion on current HACC issues in Western Sydney.

Facilitator: Dana Rosinski
Date & Time: FRI 19 November 9:30am – 12:30pm (Please Register by 5th November 2010)
Venue: Santa Maria Centre, 253 Great Western Highway, Lawson
FREE SESSION

This information session will provide an overview of the HACC Program for new workers and could be a refresher for old-timers.
Participant will be presented with information relating to the history, aims and the scope of the HACC Program as well as new strategies in community care followed by discussion on current HACC issues in Western Sydney.

At the end of this information session participants will be able to:

• Identify HACC Program target group and special needs group
• Identify the range of services funded through the HACC Program
• Understand service provider and clients Rights and Responsibilities
• Identify HACC Protocols and Procedures
• Identify local networks and supports

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This hands-on workshop will outline the barriers people from a NESB experience in attempting to access services, why some people don't use services at all, why services seem unable to attract workers who speak another language, or simply why those piles of translated pamphlets stashed away in the cupboard don't seem to get any smaller.

Facilitator: Maria Katrivesis - MDAA
Date & Time: TUES 23 November 9:30am - 4:30pm (Please Register by 9th November 2010)
Venue: WSCF, Level 4, 146 Marsden St, Parramatta
Cost: Member - $35, Non Member - $75

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This information session will provide an overview of the HACC Program for new workers and could be a refresher for old-timers. Participant will be presented with information relating to the history, aims and the scope of the HACC Program as well as new strategies in community care followed by discussion on current HACC issues in Western Sydney.

Facilitator: Dana Rosinski
Date & Time: FRI 26 November 9:30am – 12:30pm (Please Register by 12th November 2010)
Venue: WSCF, Level 4, 146 Marsden St, Parramatta
FREE SESSION

This information session will provide an overview of the HACC Program for new workers and could be a refresher for old-timers.
Participant will be presented with information relating to the history, aims and the scope of the HACC Program as well as new strategies in community care followed by discussion on current HACC issues in Western Sydney.

At the end of this information session participants will be able to:

• Identify HACC Program target group and special needs group
• Identify the range of services funded through the HACC Program
• Understand service provider and clients Rights and Responsibilities
• Identify HACC Protocols and Procedures
• Identify local networks and supports

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