Tool Share

Client Services Tools

This section includes some generic and very basic tools for small NGOs and some more specific client service tools including very useful person centred tools, an outcome planning tool designed particularly for people receiving packages, tools for creating dementia friendly organisations and GLBTI Inclusive Practice Tools. Also included is a client hoarding evaluation tool - the Environment Cleanliness and Clutter Scale. 

Please forward to This email address is being protected from spambots. You need JavaScript enabled to view it. your client services tools and templates that you think could benefit others in the sector.

  • Outcome Plan (for pdf click here) or (for word click here) - this tool has been developed by Jenny Bray Training and Consulting designed for people receiving Packages
  • Conversation Starter Diagram - this tool on the Impact NSW website acts as a conversation starter for people developing support plans for older people with disability
  • Every Moment Has Potential - this Person Centred Active Support online resource is for Disability Support workers and contains an introductory video and 5 learning modules.  It was developed by Living with Disability Research Centre at La Trobe University and Greystanes Disability Services
  • Assessment, Care Planning and Reasssessment Thinking Points - this tool is available to WSCF members or CCSP/HACC providers who we work with. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to access this tool
  • Progress for providers - Checking your Progress in using Person-Centred Approaches (Managers) -  a self-assessment tool for front line managers to use individually and with their team.  Australian version developed by NDS and Helen Sanderson Associates
  • For some great Person Centred tools visit  This site was developed by cancer survivors and people with chronic health conditions and has a great range of on-line tools such as 'one page profile', 'hopes and fears', 'good day, bad day', 'matching support', 'community map' etc.
  • Creating Dementia Friendly Communities Business Toolkit - developed by Alzheimer's Australia
  • GLBTI Inclusive Practice Accreditation Tool (the Rainbow Tick) - This accreditation tool was developed by Gay and Lesbian Health Victoria (GLHV) and Quality Innovation Performance (QIP)
  • Self Assessment and Planning Tool for LGBTI Inclusive Aged Care - This audit tool has been developed by Val's Cafe
  • Basic Service Request Form
  • Basic Care Plan and Agreement
  • Client Emergency Notification Form
  • Client File Audit Form
  • Environment Cleanliness and Clutter Scale - this form was developed by Graeme Halliday and John Snowdon and is very useful for a client hoarding evaluation

Tool Share Project Overview

To assist HACC and CCSP services embrace changes and reforms in the aged care and disability sector, Western Sydney Community Forum has developed Tool Share.  It provides an easy and free online method for encouraging and supporting HACC / CCSP services to share useful tools across the sector.

Templates, pro-formas, checklists and other tools in the following areas would be particularly useful:

- Implementing Consumer Directed Care

- Implementing individualised funding

- Wellness / Enabling approach

- Tools to assist with consumer choice and control

- Complying with Home Care Standards, Disability Service Standards and other Quality Assurance requirements

- Sample policies and procedures relevant to the reforms

- Business and corporate tools

- Specific tools for individual services (eg. Community Transport)

Western Sydney Community Forum is developing new tools and templates over the next few months and will be uploading them here and encourage the sector to forward any tools or templates that they have found useful to share.

Please forward any tools or templates to, for uploading to this site.