Interviews with agencies in Western Sydney to collect and analyse data that clarifies the impact of COVID-19 and support needs in relation to staff/workforce health and safety, service continuity, and business operations.
This information will inform practical strategies to support service delivery to people experiencing vulnerability, the topics for live streaming sessions, and information to government and stakeholders for service and public policy during COVID-19 management.
The Impact Analysis was completed from late March to early April 2020. A total of 44 agencies participated through in-depth telephone interviews with Western Sydney Community Forum. Important and valuable information was collected. Western Sydney University undertook a thematic analysis of these interviews to identify key trends and themes relating to impact due to COVID-19.
The findings of the research enabled us to:
- support agencies to minimise service disruption to the communities of greater Western Sydney – particularly those who are most vulnerable to crisis,
- establish practical strategies and services as well as inform priorities for information dissemination,
- inform and shape advocacy priorities to decision makers where broader representation is required, and
- provide information to government and stakeholders for service and public policy during COVID-19 management.
The context continues to shift quickly. Western Sydney Community Forum is continuing to work with agencies to track change over time and to maintain awareness of the ongoing impact of COVID-19 for organisations and the communities of greater Western Sydney.
A survey, based on the findings of the initial impact analysis, has been developed and issued to a large sample of agencies across greater Western Sydney, to monitor change as it emerges. To keep abreast of changes, the survey captures the same information and will be re-issued on a regular basis.