COVID-19 – Aged Care Support Program Grant

The COVID-19 Aged Care Support Program is designed to reimburse eligible aged care providers for eligible expenditure incurred on managing direct impacts of COVID-19. The Program will run over 2 years from 2019-20 to 2020-21 and will assist Residential Aged Care, National Aboriginal and Torres Strait Islander Flexible Aged Care Program and Home Care Package providers that have been directly impacted by COVID-19, to deliver continuity of safe quality care for consumers.

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National Mental Health and Wellbeing Pandemic Response Plan

The National Mental Health and Wellbeing Pandemic Response Plan was co-developed by Victoria, New South Wales and the Australian Government for the purpose of addressing the mental health and wellbeing needs of all Australians during the COVID-19 pandemic, and providing a response to these needs during this time.

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Commonwealth and NSW protocol to help manage a COVID-19 outbreak in a residential aged care facility in NSW

This protocol is a joint approach by the Australian Government Department of Health, the Aged Care Quality and Safety Commission and the NSW Ministry of Health and aims to support residential aged care providers in managing a COVID-19 outbreak should a resident or staff member test positive to COVID-19. The protocol clarifies the roles and responsibilities of government agencies and aged care providers, supports the best possible care for the residents in the facility that has experienced the outbreak, and minimize the spread of the outbreak as quickly and safely as possible. The protocol also outlines governance structures, reporting procedures and expectations around information sharing and timelines.

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Coronavirus (COVID-19) action plan

The Coronavirus action plan is a set of steps to consider if your doctor has assessed you as being at high risk of severe illness if you contract COVID-19. The steps will help you manage risks based on whether there are no COVID-19 cases in your community, low numbers of COVID-19 cases in your community, or increasing numbers of COVID-19 cases in your community. This action plan is part of a collection of information sheets, links to apps and other resources to help the general public stay informed.

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COVID-19 Wellbeing WSLHD

WSLHD have a number of COVID-19 community resources for Western Sydney including fact sheets, latest updates, tips for staying mentally and physically well at home, mental health crisis support services and helplines, and financial, housing and legal support. They also have COVID-19 information and resources tailored to Aboriginal and Torres Strait Islander communities, Culturally and Linguistically Diverse communities, families, older people, younger adults and workplaces.

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Coronavirus: Guidance for Better Mental Health

This resource addresses the social, financial and psychological implications of COVID-19 on a person’s life and acknowledges that government guidelines are still changing. It also provides information on things to remember about COVID-19, precautionary measures to take, parallels between anxiety and COVID-19, and tips to take care of your mental wellbeing.

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Coronavirus (COVID-19) Living well in the COVID-19 pandemic

This tool provides information to help people to make COVIDSafe decisions about work, transport, and social activities during the COVID-19 pandemic. Information such as guidance on staying COVIDsafe, related risks, personal responsibility in terms of managing these risks, activities and settings, and work and volunteer settings.

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Report: Impacts of COVID-19 on Domestic and Family Violence as Restrictions Ease

This report discusses the results of a survey that was undertaken by Women’s Safety NSW regarding the ongoing impacts of COVID-19 on the victims of domestic violence as well as the services that support them. Key points discussed include: an increase in client numbers and risk since the restrictions began to ease, inconsistencies in police responses as one of many service gaps, and requesting urgent government action to improve access to services.

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Survey for aged care workers on communication during COVID-19

The Department of Health is seeking your feedback on what stakeholders would find most helpful and informative as we enter the next phase of the response to the COVID-19 pandemic. The survey can be completed by anyone with an interest in the aged care. All participants are welcome to forward the survey link onto others who may also be interested in participating. All questions are voluntary and the survey will take approximately 5 minutes to complete. The survey is anonymous and will not collect personally identifying information.

We would greatly value your feedback. A link to the survey can be found here.


Be Connected

Be Connected is an Australia wide initiative empowering all Australians to thrive in a digital world. We have online learning resources as well as a Network of community partners – the Be Connected Network – who offer support so you can develop your digital skills and confidence. Find a local place for friendly help and advice, or join the Network to help others.

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Kallico Catering

Kallico Catering is based in Western Sydney and serves the Greater Sydney metropolitan area, and can be tailored to a range of different needs and requirements, including delivering meals to NDIS recipients and older Australians. They provide the best of Indigenous bush tucker and contemporary Australian cuisine.

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ABC launches Your Mental Health to help Australians during COVID-19

This initiative by the ABC, in partnership with Lifeline and Kids Helpline, aims to raise awareness about mental health and wellbeing, and support those struggling with issues such as anxiety, depression and stress. The ABC will deliver trusted content across its television, radio and digital services, to show the big effect that small changes can make in terms of their wellbeing.

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Indigenous Mindfulness App

The producers who developed the mindfulness app Smiling Mind have joined with Central Australia’s NPY Women’s Council to record meditations in Kriol, Ngaanyatjarra and Pitjantjiatjara languages. This app is part of the council’s Uti Kulintjaku wellbeing and mental health program, which translates to “to think and understand clearly”.

The aim of the app is to help increase mental health literacy and respond to mental health and trauma issues in Aboriginal communities. The app does this by combining the skills of ngangkari (traditional healers), interpreters, and western mental health professionals.

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Navigating the Mental Health System

This information was put together due to feedback received by the Mental Health Commission that it is difficult for many people to understand and navigate the mental health system to be able to find appropriate support. This theme was also identified in the Review of the NSW Mental Health Commission undertaken in 2018.

The Mental Health Commission is also developing a Health Literacy initiative to improve earlier access to services and empower people with lived experience as well as their carers and kinship groups to be able to tailor their options to provide the best possible care.

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Mentally healthy workplaces

When the workplace helps to keep staff mentally healthy, the workforce becomes more engaged and productive. This resource offers free programs and tools for managers and workers alike about creating a mentally healthy workplace, as well as tools to support someone recovering from mental health issues.

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Better Ageing Fitness Development Subsidy Program

The Better Ageing Fitness Development Subsidy Program upskills Sport, Fitness and Exercise professionals in the Parramatta LGA for the purpose of increasing the number of people qualified to deliver health and fitness classes to older adults, increase the number of bilingual or multilingual fitness providers, and offer a more diverse range of activities for older adults. The program is funded by Sport Australia’s Move It AUS Better Ageing Grant.

Apply before 4pm on 31 July 2020.

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Your Guide to Aged Care in Australia Beyond 2020

This guide will help you evaluate your aged care software and assess its effectiveness in carrying your organisation into the future. It utilises the PIMBRIC Framework (Purpose Built, Industry Compliance, Management Efficiency, Business Intelligence, Resident Centred, Integrate Everything, Cloud Deployment) and addresses themes such as agility, focus and leadership.

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My Aged Care consumer resources

The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.

These resources include new case study videos for:

  • people who speak other languages
  • Aboriginal and Torres Strait Islander people.
  • You can view or download all of these resources from the My Aged Care website.

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Directory of Western Sydney Services for Commonwealth Home Support Program

The updated Directory of Western Sydney Services for Commonwealth Home Support Program is now available.
Please contact Sora Machida, Multicultural Access Project Officer
Ph: 8838 2173 Sora.Machida@health.nsw.gov.au


Free guide: Adding value to governance in aged care

The Governance Institute of Australia has refreshed their free guide, ‘Adding value to governance in aged care’ to help providers manage their governance responsibilities.

The free guide addresses a broad range of issues including:

  • the role of governance and a director
  • the unique challenges facing the sector
  • factors to consider before taking a board position
  • issues the board should consider when appointing a new member
  • the relationship between the board and management
  • risk management
  • interaction with stakeholders.

Download the Guide


Western Sydney Community Forum Tailored Services

Tailored solutions: We work one-on-one with community-focused agencies and groups, providing tailored solutions to assist in tackling specific priorities – whether it’s about service delivery or your business operations. Our qualified team has a wide range of multidisciplinary experience, enabling us to match you with the right person for the job.

Customised training: WSCF has a long history of providing industry development opportunities. We understand the human services industry that you work in and we have designed specific training programs to meet those specific needs. Training can be customised and delivered at a venue of your choosing.

What we Offer
Our team can deliver training customised to your situation, including but not limited to:

  • Governance
  • Marketing and branding
  • Leadership
  • Tender writing
  • Measurement and evaluation

In-house facilitation
Our experienced facilitators draw on proven approaches to achieve results. Some areas of speciality include:

  • Visioning and value-based sessions
  • Strategic and business planning
  • Design thinking workshops to build new ideas
  • Project planning and development
  • Complex negotiations, mergers and partnerships
  • Review and evaluation sessions
  • Public or community meetings

Contact us 
Tell us where a facilitated outcome might assist you. We can customise our approach to suit your needs. We also offer design services, for your reports, flyers, publications.

WSCF members are entitled to subsidised services

Contact us now to discuss your needs