Resources & Services

Sensitive Information on My Aged Care

Assessors and the Contact Centre may now add sensitive information, such as financial issues and legal situation, to a client’s My Aged Care record. Such information is not visible through the provider portal, instead a message stating “The client has a sensitive note/attachment on their record”. If you see this message you can contact the assessor directly or call the My Aged Care service provider helpline on 1800 836 799. If any of the sensitive information impacts on the services you provide, they will be able to inform you.

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Companion Cards

Are you a carer of a person with significant and permanent disability? If so, you may be eligible for the NSW Companion Card program. This card allows a carer of a person who has a lifelong need for a high level of care to participate in community events and activities with the person they care for. A person’s carer is allowed free entry into participating venues and events.

Check your eligibility


Dementia Care Navigator – Western Sydney

Dementia Australia is providing information on how to connect with funded services and supports while seeking a diagnosis, and at various stages of dementia. This service is available for people with dementia who speak a language other than English and their families to access support and information. It is a free service available to people at all stages of a dementia journey living in Blacktown, Cumberland, Parramatta and The Hills.

Read more


Not Seen or Heard: Abuse of Older People

The Education Centre Against Violence is hosting a two-day course on 19 and 20 November in Penrith looking at recognising and responding to experiences of abuse of older people. The course covers prevention strategies and showcases best practice models.

NSW Health participants $80 / Interagency workers (government & non-government) $140 / Private practitioners & interstate participants $200.
For more information:

Register here


Adaptive Leadership Incubators

Western Sydney Community Forum has joined with local councils to offer Adaptive Leadership Incubators for leaders of organisations working with individuals, families and communities.

Designed specifically for the Community Sector in Western Sydney, the training will equip participants to navigate complexity and uncertainty in their day-to-day roles, while providing the theoretical framework and skills required to tackle tough challenges.

Register here


Hawkesbury Tech Savvy Seniors Classes

The Hawkesbury Library Service’s Tech Savvy Seniors classes are now being held. Seniors will be informed about books and borrowing on smartphones and tablets, how to use apps, taking and sending photos and much more. The classes are held at Hawkesbury Central Library, Windsor and are free for library members. This year’s classes will finish in December.

Participants must bring their own smartphone or tablet. Bookings can be made by calling 4560 4460

Thursday, 21 November 12:45 – 3pm

  • Downloading & using apps
  • Apps are useful little programs you can load onto your smart device to make the things you do all the time even simpler. Learn about some really useful apps, how to find them and how to add them to your device.

Thursday, 28 November 12:45 – 3pm

  • Travel & transport apps
  • Bus, train and car travel can all be made simpler with the right apps on your device. Learn about some of the best ones, how to find them and how to add them to your device.

Thursday, 5 December 12:45 – 3pm

  • Taking & sending photos with your smartphone or tablet
  • Learn how to take better photos with your device, as well as how to back them up, print them and even share them with family and friends over the internet.


Room Hire in Western Sydney

Looking for a new room for hire in the Parramatta CBD? WSCF can offer a meeting room that is newly renovated, equipped with furniture and includes a full whiteboard wall. It is conveniently located just 8 minutes away from Parramatta Station and a short walk from great eateries and cafes.

Please find below a list of rates:

Note: These rates do not include GST

For more information, please contact or call the WSCF office on 9687 9669.

My Aged Care consumer resources

The My Aged Care website features a range of resources for you to share with consumers about how to get started with My Aged Care.

These resources include new case study videos for:

  • people who speak other languages
  • Aboriginal and Torres Strait Islander people.
  • You can view or download all of these resources from the My Aged Care website.

Read More

Directory of Western Sydney Services for Commonwealth Home Support Program

The updated Directory of Western Sydney Services for Commonwealth Home Support Program is now available.
Please contact Sora Machida, Multicultural Access Project Officer
Ph: 8838 2173

Free guide: Adding value to governance in aged care

The Governance Institute of Australia has refreshed their free guide, ‘Adding value to governance in aged care’ to help providers manage their governance responsibilities.

The free guide addresses a broad range of issues including:

  • the role of governance and a director
  • the unique challenges facing the sector
  • factors to consider before taking a board position
  • issues the board should consider when appointing a new member
  • the relationship between the board and management
  • risk management
  • interaction with stakeholders.

Download the Guide

Western Sydney Community Forum Tailored Services

Tailored solutions: We work one-on-one with community-focused agencies and groups, providing tailored solutions to assist in tackling specific priorities – whether it’s about service delivery or your business operations. Our qualified team has a wide range of multidisciplinary experience, enabling us to match you with the right person for the job.

Customised training: WSCF has a long history of providing industry development opportunities. We understand the human services industry that you work in and we have designed specific training programs to meet those specific needs. Training can be customised and delivered at a venue of your choosing.

What we Offer
Our team can deliver training customised to your situation, including but not limited to:

  • Governance
  • Marketing and branding
  • Leadership
  • Tender writing
  • Measurement and evaluation

In-house facilitation
Our experienced facilitators draw on proven approaches to achieve results. Some areas of speciality include:

  • Visioning and value-based sessions
  • Strategic and business planning
  • Design thinking workshops to build new ideas
  • Project planning and development
  • Complex negotiations, mergers and partnerships
  • Review and evaluation sessions
  • Public or community meetings

Contact us 
Tell us where a facilitated outcome might assist you. We can customise our approach to suit your needs. We also offer design services, for your reports, flyers, publications.

WSCF members are entitled to subsidised services

Contact us now to discuss your needs