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Aged Care in Australia: A Shocking Tale of Neglect

The Interim Report of the Royal Commission into Aged Care was made public on the 31 October 2019.

Commissioners have identified three areas where immediate action can be taken:

  • to provide more Home Care Packages to reduce the waiting list for higher level care at home
  • to respond to the significant over-reliance on chemical restraint in aged care, including through the seventh Community Pharmacy Agreement
  • to stop the flow of younger people with a disability going into aged care and speed up the process of getting out those young people who are already in aged care.

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On 17 October it was announced that Mr. Martin Hoffman will commence his three-year term as the new NDIA CEO on 4 November. Mr. Hoffman has recently served as the Secretary of the NSW Department of Finance, Services & Innovation and was responsible for the service delivery of organisations such as Service NSW, NSW Fair Trading, SafeWork NSW and Revenue NSW. Mr. Hoffman replaces Ms. Vicki Rundle who has been acting in the position since April this year.

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Wellness and Reablement Report for CHSP Providers

The link to the online reporting template will be sent individually to providers by mid-November, and providers who have not received the link by 21 November 2019 should contact their Funding Agreement Manager. The new reporting template differs from 2018, with the focus now on measuring the progress of embedding and managing Wellness and Reablement.

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Changes to Online Claiming for My Aged Care Providers

The Department of Human Services is developing a new Aged Care Provider Portal for providers to access online services and make claims for aged care subsidies and supplements. This new system will eventually replace the Aged Care Online Services for Home Care and the Aged Care Online Claiming System for Residential Care. To access the new portal, individuals need to sign up for PRODA.

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